pulse Privacy Policy

pulse Privacy Statement

Effective: December 28, 2021

pulse is an order life cycle management, pricing, scheduling and management platform that provides manufacturing teams with the tools to manage products, pricing, scheduling, tracking, customer management and analytics.

At Prexus, our mission is your mission. Our customers' trust and partnership are very important to us. That's why we refreshed our entire privacy statement to provide more clarity around how we use your information.

As you use and interact with Prexus's websites, products, and services, we process information from and about you in order to provide access to our tools, an enhanced experience, and support. That means that we collect, use, transmit, store, share, and erase your information.

This Privacy Statement describes how Prexus processes your information and explains the choices available to you with respect to your information.If you have any questions or concerns about how Prexus processes your information or about this Privacy Statement, you can email us any time at [email protected].

Our Relationship With You

In situations where our users are subject to our Subscriber Agreement, Enterprise Master Services Agreement, or other Master Services Agreement to use pulse services, Prexus is the processor/service provider (a provider that processes personal data on behalf of or at the direction of a controller, or other similar designation under the law) and our customer (usually a company or organisation) is the controller/business (the entity that decides how and why information is processed) of the information provided via use of pulse. In all other cases, Prexus is the controller of the information.

For example, if you create an account with

• your corporate email address, your company is the controller of that information.
  
  
• a free email domain (like gmail.com) or personal email account, Prexus is the controller.
  
  

Pulse is designed to be used by manufacturing companies.

If you’re using pulse through your company, educational institution, or with your company email address, your company or educational institution’s own pulse administrator is responsible for the accounts associated with that company or institution and can: restrict, suspend, or terminate your access to or ability to use the services, access information about you, access or retain information stored with us (including your workspace content and log data about your use of pulse), and restrict your ability to edit, restrict, modify, or delete information associated with your use of our products and services.

Information We Process

Prexus processes information we receive directly from you, automatically collected when you use pulse or visit one of our websites, and collected by Prexus from third parties. However, please note that this Privacy Statement does not apply to the processing of your information by third-parties through your use of any third-party integrations available via our services. Please visit those third-party websites directly for more information on their privacy and data protection practices.

Information Prexus Receives Directly From You

Information needed to create an account

This includes information that is needed for Prexus to create an account for you and manage your ability to log in and out of pulse:

• Identifiers, such as first and last name and email address
  
  
• Your password for pulse (hashed) - unique, long, and strong, please
  
  
• Information related to a third-party authentication identity provider, such as Google Authenticator
  
  

If you upgrade your account to a paid account, Prexus may collect:

• Billing information, such as name, address, and telephone number
  
  
• Financial information, such as credit card information collected by our payment processors on our behalf
  
  
• Information about your chosen pulse plan
  
  

Information you provide to us through your use of pulse

• Information you provide in goals, portfolios, projects, and tasks
  
  
• Information uploaded to pulse, such as attachments
  
  
• Information from emails you forward to @prexus.com.au
  
  
• Profile photo and other information you choose to include to describe yourself, only collected if you do choose to provide it, such as your gender pronouns
  
  
• Video and audio recordings, and transcripts of those recordings, if you use video messaging
  
  
• Professional or employment information, such as your title or role at your company
  
  
• Any other information you choose to provide while using pulse that identifies or can be reasonably associated with you
  
  
• Information about your contacts, if you choose to provide it
  
  

Other information you may provide to us when you interact with pulse in other ways

You may voluntarily provide us with information when you interact with us in other ways, such as when you directly interact with Prexus’s staff, such as our sales, user research, or user operations groups. Prexus may process:

• Your requests, questions, and responses to us via forms or email
  
  
• Information you provide in connection with Prexus sweepstakes, contests, or research studies, if you choose to participate
  
  
• Information to verify your identity
  
  
• Your date of birth
  
  
• Your audio and video, if you participate in a sales call or user research study and do not opt out of call recording, which also involves the collection of biometric information associated with the call recordings
  
  

Information automatically processed when you visit our websites or use our mobile or desktop app

Information related to your use of pulse and our websites

We may also collect the following:

• Metadata and inference information related to your use of pulse, our websites, and third-party integrations to better understand the way you work in pulse. We may log the actions you take as you use pulse, including but not limited to the number of pulse workspaces you work in, the number of tasks you are assigned, when you delete a task or comment, the features and embedded content you interact with, the types of files you share, and what, if any, third-party integrations you use.
  
  
• Internet network activity, cookies, and similar tracking technologies, including data our servers automatically record, such as your web request, IP address, browser type and settings, referring/exit pages and URLs, number of clicks, date and time stamp information, language preferences, and other such information. Please visit ourCookie Notice for more information about the types of information we collect via cookies, including information about advertising and analytics, and how we use it. To manage your cookie settings, you can adjust them in our cookie preference center here: Change settings
  
  
• Information collected as a result of participation in beta testing
  
  
• Information about how you interact with our marketing websites, like pulse.technology, such as where you click, how long you visit a page, your scrolling, mouse hovers, and other data to help us better understand your experience and provide you with the best user experience
  
  
• Device information and activity when you use pulse via a mobile device, such as the type of device you are using, device IDs, operating system version, and mobile network information, which may include your mobile phone number.
  
  
• Derived device geolocation information, such as approximate geographic location inferred from an IP address
  
  

Information Prexus Receives from Other Sources

Sometimes Prexus receives your information from third-parties (other individuals, marketing services, third-party integrations), which may include:

• Information processed fromthird-party integrations you set up with pulse. For example a third-party integration may give us access to information stored in that third party that pulse will process to facilitate the integration
  
  
• Name, email, and business contact information
  
  
• Information about you provided to us from other individuals or users of pulse
  
  

How We Use Your Information

Prexus uses your information to operate our products and services, communicate with you, process transactions when you change pulse plans, for security and fraud prevention, and to comply with the law. We may process your information to:

Provide services to you and operate our business

• Maintain, provide, and improve our products and services
  
  
• Help us better understand user interests and needs, and customise pulse for you
  
  
• Analyse and research how you interact with our websites and applications
  
  
• Protect Prexus and you, for example:
  
  
• Securing our systems and products against fraud or unauthorised activity
  
  
• Identifying, troubleshooting, and fixing bugs and errors
  
  
• Complying with global laws and regulations
  
  
• Investigate (in good faith) alleged violations of ourUser Terms of Service
  
  
• Comply with a valid legal subpoena, request, or other lawful process that meets the requirements of our Law Enforcement Guidelines or that we otherwise determine is necessary to respond to
  
  
• If you use pulse as part of an organisation, company, or academic institution, Prexus will process your personal information as required by our contract with your organisation or academic institution. Those contractual terms may differ from, and take precedence over, the uses described in this Privacy Statement.
  
  

In addition, we use information about your use of pulse, account information (such as your email address and name), and information related to third-party integrations to:

• Communicate with you:
  
  
• About pulse by phone, text, email, or chat
  
  
• To share important notices and updates, product changes, and other necessary notices such as security and fraud alerts
  
  
• To advertise or market pulse services to you. You have the ability to unsubscribe from promotional communications at any time
  
  
• Facilitate reporting and analyse performance of the pulse platform or features available in pulse
  
  
• Provide webinars or public presentations
  
  
• Demonstrate pulse or provide you access to a demo pulse instance
  
  
• Process your information at your direction
  
  
• Provide cross-device management of your account. For example, we may locate or try to locate the same unique users across multiple browsers or devices (such as smartphones or tablets), or work with service providers that do this, in order to save your preferences across devices and analyse usage of our products and services. If you wish to opt out of Google’s ability to locate you across devices in this way, you may install the Google Analytics Opt-out Browser Add-on by clicking here.
  
  

Provide you with support and get your feedback

• Respond to your requests for information
  
  
• Help identify and troubleshoot any issues with your account and answer your questions
  
  
• Resolve support requests
  
  
• Provide you with reports about usage
  
  
• Survey your opinions through surveys, research studies, and questionnaires
  
  

Combined Information

Unless otherwise prohibited by law, we may combine the information that we collect through your use of our products and services with information that we receive from other sources, both online and offline, and use that combined information as set out above.

Aggregated and De-identified data

We may aggregate and/or de-identify information related to your use of pulse (such as how many tasks or projects you created) so that such information can no longer be linked to you or your device. We may use such aggregated and de-identified data for any purpose, including but not limited to for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, sponsors, event promoters, and/or others.

Legal bases for processing. For more information about the legal bases pulse relies on to process your information, please see Other Important Information below.

How We Share Your Information

We need to share the information we collect about you to make our products and services run smoothly and to operate our business under the following conditions:

• Service Providers and Subprocessors. We may provide access to or share your information with select third parties that use the information on our behalf to assist in providing pulse’s services, website, and features. These third parties provide a variety of services to us, including without limitation sales, marketing, provision of content and features, advertising, analytics, research, data storage, security, fraud prevention, and other services.
  
  
• Advertising and Marketing. We may provide information collected when you visit an pulse website (such as email addresses) to service providers, who may “match” this information in de-identified form to cookies (or mobile ad identifiers) and other proprietary IDs, in order to provide you with more relevant pulse ads when you visit other websites.
  
  
• Because you ask us to share. We may disclose your information to third parties when you ask us to do so. This includes when you connect pulse with other tools via our available integrations.
  
  
• Consistent with your settings within our products and services. Please note that the information you submit through and share in pulse may be viewable by other users in your workspace, team, division, organisation, depending on the specific settings you have selected and if an organisation has been created for your domain.
  
  
• Affiliates and Subsidiaries. We may share the information we collect within the prexus family of companies to provide pulse’s services to you. A list of our affiliates can be foundon our website.
  
  
• Business Transfers. If the ownership of all or substantially all of our business changes, or all or some of our assets are sold as part of a bankruptcy or other proceeding, we may transfer your information to the new owner so that the services can continue to operate. In such case, your information would remain subject to the promises and commitments contained in this Privacy Statement until the acquiring party updates it. If such transfer is subject to additional mandatory restrictions under applicable laws or agreements, Prexus will comply with those restrictions.
  
  
• Compliance with legal obligations. To comply with a valid legal subpoena, request, or other lawful process we will notify individuals or customers of that request unless: we are prohibited from doing so by law or court order; or there are exceptional circumstances, such as an emergency involving the risk of bodily injury or death to a person or group of people or potential harm to minors.
  
  
• If you have one, your company’s own pulse account administrator. If you’re using pulse in connection with an organisation, academic institution, or company domain, your company’s own pulse account administrator can export data associated with the domain they manage if they have a subscription plan that allows them to do so.
  
  
• Public Forums. Our public forums, such as the pulse community forum, make it possible for you to upload and share comments or feedback publicly with other users. Any information that you submit through such public forums is not confidential, and pulse may use it for any purpose (including in testimonials or other pulse marketing materials). Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Such information can be read, collected and/or used by other users, and it could be used to send you unsolicited messages.
  
  

We use and share the categories of information we collect from and about you consistent with the various business purposes we discuss throughout this Privacy Statement. We do not share your information with third parties for their own direct marketing purposes. We do not sell your information as defined under applicable law. 

Protection, Storage, Transfer & Retention of Your Information

Security

Prexus takes technical and organisational measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure, and so we cannot ensure or warrant the security of that information. We are constantly updating and improving our safeguards, and you can read up to date information on our website.

Storage

When you use pulse, some information about you will be stored in Australia. 

Data Retention

We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Statement, to make our products and services available to you, or as instructed by you, unless a longer retention period is required or permitted by law.

Other Important Information

Use by children under 16

If you are under the age of 16, you may not have an pulse account or use Prexus’s products or services. We do not knowingly process any information from, or direct any of our products or services to, children under the age of 16.

Marketing Practices and Choices

If you receive email from us, we may use certain analytics tools, such as clear GIFs, to capture data, such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.

You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, promotions, and special events that might appeal to your interests by contacting us at the “Prexus Contact Info” section below. In commercial email messages, you can also opt out by following the instructions located at the bottom of such emails.

Please note that, regardless of your request, we may still use and share certain information as permitted by this Privacy Statement or as required by applicable law. For example, you may not opt out of certain transactional, operational, or service-related emails, such as those reflecting our relationship or transactions with you.

Do-Not-Track

Do Not Track is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our websites for third party purposes, and that is why we provide the ability to opt out, if needed, and adjust your cookie preferences. We do not currently recognise or respond to browser-initiated DNT signals. For more information about how Prexus uses cookies and similar tracking technologies, visit ourCookie Notice.

Legal Bases for Processing Your Information

Our legal basis under the General Data Protection Regulation (GDPR), a data protection and privacy regulation in the European Union, for collecting and using your information described above will depend on the particular type of information and the specific context in which we collect it. However, some examples of legal bases for processing that we rely on:

• Where use of your information is necessary to perform our obligations under a contract with you (for example, to comply with the User Terms of Service which you accept by using Prexus’s services or to fulfill the terms of a contract signed with companies)
  
  
• Where use of your information is necessary for our legitimate interests or the legitimate interests of others (for example, to provide security, operate our products and services, prevent fraud, analyse use of and improve our products and services, and for similar purposes)
  
  
• Where use of your information is necessary to comply with a legal obligation
  
  
• Where we have your consent to process data in a certain way
  
  

Your Privacy Rights

1. Your Privacy Rights

pulse users from around the world use our products to bring clarity to their work. Regardless of what country you’re located in, we respect your ability to know, access, correct, export, restrict the processing of, and delete your information, and have extended those rights globally. We will not discriminate against you for exercising your privacy rights.

Information About Your Rights

Upon your request, and subject to applicable legal exceptions, we will:

• provide access to and/or a copy of certain information we hold about you
  
  
• prevent the processing of your information for promotional purposes (including any direct marketing processing based on profiling)
  
  
• update information which is out of date or incorrect
  
  
• delete certain information which we have about you
  
  
• restrict the way that we process and disclose some of your information
  
  
• transfer your information to a third party provider of services
  
  
• revoke your consent for the processing of your information
  
  

Exercising Your Rights

We will need to verify your identity and may need to verify your relationship with Prexus (for example, if you’re an administrator of a pulse system and you’re making a request on behalf of another individual) for security and to prevent fraud.

We may take additional steps to verify that you are authorised to make the request. If you are an end user of Prexus’s services and not a direct customer of Prexus (for example, your company uses pulse and you’re an employee or authorised representative of that company), you should direct requests relating to your information to the administrator of your company’s pulse account. We will redirect you to your administrator or notify the administrator directly. To exercise your privacy rights, please make a request by sending an email to [email protected].

Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation.

Changes To Our Privacy Statement

We will update this Privacy Statement to make sure it accurately reflects our data collection and use practices, our amazing features, advances in technology, or as applicable laws require. We will comply with applicable legal requirements regarding providing you with notice and/or consent when we make such changes, depending on the type of change made. We also provide information about how our Privacy Statement has changed over time below.

Contact Us and Privacy Questions

Prexus is located in South Australia, Australia. If you wish to contact us or if you have any questions about or complaints in relation to this notice, please contact us at [email protected]. To contact our Data Protection Officer, please email [email protected].